My bank charged me £10 for a cheap VPN to access its website, even though the website is open 24/7.
This was despite the fact that my bank said it had no idea I was using it.
When I asked why, my bank told me the reason was that I hadn’t set up a login on my VPN.
They explained that the VPN was not meant to be used for any type of personal activity and the company was not authorised to access my bank account.
When I contacted my bank, it said it would investigate.
After three days of emails, the bank confirmed the account had been hacked and the reason for the charge was because of the VPN.
The issue was that the bank had not set up any login to access the website.
Instead, it had set up two separate login accounts on my account.
These were called ‘VPN Access’ and ‘VPN Service’.
When I attempted to log into the VPN, it did not work.
It then told me it had “deactivated” the VPN because it was not an authorised VPN service.
I asked for further information on the account to see what had happened, but I was told that the account was being investigated.
I contacted the bank, and it said that it was investigating.
So what do you do?
If you use a VPN, make sure you have an account that is authorised by the bank.
You can do this by signing up for a new account with a bank account you control.
This will give you full access to the bank’s website, so if the bank were to get suspicious of your account, they could not just revoke your access to their website and take your money.
It will also ensure that no-one is able to take advantage of your money without your permission.
If you have any concerns, you can contact your bank.