I was sitting in a small, windowless room at a tea shop in a gully of a town called Karan, a town of about 40,000 people in the Andhra Pradesh state of Karnataka.
In front of me sat an elderly woman, looking up at me with an expression of deep concentration, a look of deep sadness.
The woman had no face and her lips were closed tightly.
It was a question she had asked a few days before, when I asked her about the daily call service she had used for more than 50 years.
She had no answer, and the silence continued.
I was trying to tell her that if the RTV services were not there in the town, I would have to travel somewhere else to get a new one.
A few days earlier, she had called from her house to ask for help to pay the bills of a son she had left.
When I asked if there was anything I could do, she answered that it would be hard.
The mother had just given birth to a boy and needed to pay for the boy’s schooling, and also for her son’s medical expenses.
The child’s father was in prison.
Her daughter was in jail, too, but it was not clear what would happen to her when she returned.
But the Rte services were still available, so my mother could still get her son ready for school.
She could pay the father’s fees.
And I could send money to her son in prison, who is now in hospital, but this money was only going to cover the costs of the school and hospital fees.
I tried to convince her to give me the money, but she said it would not be possible.
She was in the dark about what to do.
I then had a chat with her and told her to wait a few minutes before she could leave.
The next day, my mother called me and asked me to meet her in the village to arrange for her to be sent to jail.
She also told me to pay all the fees, and to tell my father that I would like him to come back and visit the children.
The money was there in my account.
I had sent the money and she had gone.
In this small, rural town of some 15,000 in the heart of the Andes, the Rtv services are a way of life for many people.
They are not a luxury, but a way to make a living.
In Karan in 2014, more than 100 people died in the state of Andhra, including 10 children.
In January, RTV chief executive, M.K. Krishnaswamy, spoke at a town hall in Karan.
“In the state, we have been working for over a year to provide the Rtray services,” he said, addressing the town’s elders and the people of the surrounding villages.
“This was the first time we have done it with such a big impact.”
The RTVs daily calls are not the only thing that connects Karan and the rest of the state to Karnataka and the Andaman and Nicobar Islands.
The Rtvs daily call system was born in the same town in the 1960s, when the government started making calls from the state government offices and schools.
These days, more people have access to the service through their phones, and it is available in every village.
It is not a service available to every family.
It also has a big footprint in remote areas, which has meant it is not available in most remote areas of the country.
Many people in remote places do not have a telephone, so they are not able to access the Rtd services.
The most remote villages in the country are in Andhra and Karnataka, and even in those villages, the service is available.
Even in remote parts of Andaman, where the people have no phone and the nearest office is five minutes away, the call is still available.
In some remote villages, like Nalanda in Andaman state, where there is only one office, the local police station can also take calls on its mobile phone.
In the towns and villages around Karan on the Andamans border, it is also available.
People in remote villages often live in the houses of friends, relatives or other close relatives.
They use the Rtnd service because it is easy and convenient to get out and walk to the nearest place to call their friends or relatives, say residents of villages around the town.
It does not matter whether the call takes place in a village or a remote area, and people can use the service even in the absence of a phone.
People have been calling from remote areas for over 50 years, and many callers are elderly.
But when I called RTV’s executive, Krishnaswaamy, to ask him to help me